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Booking Terms and Conditions

When purchasing tickets online you are agreeing to our Terms and Conditions.

Customers must read our Frequently Asked Questions (FAQ) Page to ensure the event is suitable for them before booking at: which form part of our terms and conditions and cover proceedures in relation event attendance and cancellation due to Covid-19 or subsequent pandamic restrictions.

Tickets purchased online will be sent via email as a PDF to the email address you used when making the booking. Please print these tickets and bring them with you on the day of your visit. If you are unable to print your tickets you are welcome to show your tickets via phone or tablet on your arrival. 

Customers are advised to check their tickets upon receipt as mistakes cannot always be rectified. Customers should contact the Reindeer Lodge immediately upon receipt if there is a mistake.

Each ticket is valid for admission for ONE vehicle only up to a maximum of 7 seats with the price dependant on occupancy level as shown at checkout. Mini-buses, coaches, high top vans and vehicles over 3500kg are not permitted through the attraction.

Souvenir photographs, Food and drink, Retail items and other attractions on site are not included in the ticket price and can be purchased separately on the day of your visit.

Please be aware that all children must be accompanied by an adult at all times.

Dogs are permitted on site but must stay inside your vehicle with you at all times.

The price of the ticket shall be the price set at the time the Customerís order is accepted by the Reindeer Lodge. No order will be accepted until the Reindeer Lodge receives full payment. Tickets may be restricted to a maximum number of visitors per booking.

Tickets purchased online cannot be used in conjunction with any other offer and once booked are non-refundable and do not provide for customer cancellation.

Ticket amendments can be made up to 7-days prior to the date of your visit subject to availability. Any changes to the time and date of your booking can only be implemented for the same price ticket. Tickets of a different value must be purchased seperately before the original ticket can be refunded.

The Reindeer Lodge reserves the right to make alterations to the published Event program and change or remove animals on display where reasonably necessary. Where the Reindeer Lodge is required to cancel an event we will endeavor to offer customers an alternative date for their visit and soon as it is possible. Where a customer is unable to attend any of the dates available for the rescheduled event a refund will be offered in full on commencement of the rescheduled event.

Where an Event is cancelled or re-scheduled, The Reindeer Lodge will use all reasonable endeavors to notify the Customer using the details provided at the time of order. The Reindeer Lodge does not guarantee that the Customer will be informed of such cancellation before the date of the Event. Please check our website before travelling that an Event has not been cancelled or rescheduled

No refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue due to unacceptable behaviour including breaching the visitor rules, ignoring written warning signs or instructions on-site, damage or vandalism of Reindeer Lodge property, mistreatment of any animals and verbal or physical abuse or aggression towards staff or other visitors.

Customers who either leave during an Event or arrive after their Event ticket time will only be granted admission or readmission to the Event at the discretion of the Reindeer Lodge.

If a Customer experiences any issues or problems with their enjoyment of the event during their visit, the Customer must inform Venue staff immediately as issues cannot always be resolved after the Event.

All property brought on to the Venue including vehicles are brought at the Customer's risk and the Reindeer Lodge shall not in any way be responsible for any theft, loss or other damage in respect of such property.

The Reindeer Lodge will not be responsible for any loss, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of the Reindeer Lodge) unless the Reindeer Lodge has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged are at the Customerís own risk.

Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund of the purchased ticket price from Reindeer Lodge only.

The Customer acknowledges that photographs, filming and recording authorised by the Reindeer Lodge may be carried out from time to time. The Customer consents to being included in such photographs, films and recordings and the use, reproduction, storage, distribution and broadcasting of such films and recordings (including any copies made) by the Reindeer Lodge without pay.

The Reindeer Lodge will hold images of you during your visit to us that are taken by our photographers for the purpose of retail sales to yourself only. Your images will not be shared or sold to anyone else. Images are stored on photographic equipment for the duration of the event to enable you to purchase your photographs from the Reindeer Lodge. All images are deleted within 60-days after the event.

Our site has CCTV and you may be recorded when you visit. CCTV is there to help provide security and to protect both you and the Reindeer Lodge. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over.

The Reindeer Lodge processes information about you in accordance with our Privacy Policy. By using this Website, you consent to such processing and you warrant that all data provided by you is accurate. Please see our Privacy Policy for further details.

If you have any queries please email: or write to us at: Reindeer Lodge, Black Meadows, Leeswood, Mold. CH7 4SQ