see some common questions asked below, if you can't
find the answer you are looking for please contact
us by email: firstname.lastname@example.org
What is included in the ticket price?
Ticket price includes; entry to the Reindeer Lodge, meet the reindeer, reindeer talks, donkey rides and fairground rides (*3 ride
tokens per child included), Timed ticket entry into the Elf Stage Show and
Santa's Grotto where each Child and Baby ticket holder receives an age
don't have Paypal, how do I book?
don't need to have a Paypal account to make payment
via credit/debit card. When you get to the PayPal checkout
pages and it asks you to log into your PayPal account
there is a smal text link under the login boxes which
may say 'pay by card' or 'pay without creating an account'.
Click that link to complete your payment without creating
a PayPal account.
Do I need to print off my tickets?
can print your tickets or show your booking on your phone or tablet at check
in. We hold a full list of visitors due on the day.
did not receive my booking confirmation/tickets, what
should I do?
check your junk/spam email folder. If not please email
us as it is often a miss keyed email address on booking.
need to amend my booking, what do I do?
email us with your booking details and changes you would
like to make. Any changes will be amended subject to
terms and conditions.
Why do adults have
the Reindeer Lodge is focussed mainly for the entertainment
of children, adults get to enjoy thier visit to, with
meeting the reindeer, reindeer talks, fairground rides
where accompanying a child with ride token, watching the
stage show and visiting the grotto. Adults get to enjoy
everything their children do with exception of receiving
a grotto gift so prices are reflected accordingly.
we just turn up on the day?
it is pre-booked ticket holders only. We only allow
enough families per entry time that Father Christmas
can see within that timeslot.
I just come and see the Reindeer? I don't want to go
into the Grotto.
do only offer the package ticket for this event, however
you are welcome to purchase one and just see the reindeer
and visit the site if you wish without going into the
don't have any children, can we still visit?
we do have quite a few adult only visitors who just
bypass the grotto, but come to enjoy the attraction
and enjoy the atmosphere.
Is the time I book online the time I
need to arrive?
the ticket booking time is the time that you enter the
Elf Stage Show before going through to the Grotto. Please
arrive 1-hour before your booked ticket time to check
in, see the reindeer and enjoy the rides and attractions.
If you have booked a 9:30am show please arrive at 9am
for check in and entry.
I just get a baby ticket for my child?- they are only
a 1yr old.
you book a baby ticket they will only receive a small gift that is suitable
for a new born. We do have specific grotto presents for 1-2 year olds which are
more age appropriate and the child tickets also include free tokens for
Do I need to add a baby ticket even
though they are free?
as we need to allocate gifts for the number of babies attending.
Do you have an upper
age limit for a child’s
No, as long as they are still wanting a gift from Santa and
3 free ride tokens then please purchase a child ticket. We hold age suitable
presents for all ages on a child ticket. You can choose
to purchase an
adult ticket for an older child if you wish but they will not receive a gift in
the Grotto or receive any ride tokens.
Can I add more
people to my booking?
even if a time slot is now showing fully booked you can add to your party before or on
the day as it does not affect the number of families visits using the grotto.
Do you do discounts for group
bookings, disabled or carers?
we are only open on peak weekend dates and only offer our
standard entry ticket prices for all visitors.
you have Parking on site?
we have FREE parking on site.
Are there baby changing facilities on
we have baby changing facilities on site.
My child has autism/ADHD, is there a
quieter time to visit? Although
we do get fully booked for most entry times to the Show and Grotto, there are
usually lower visitor numbers on site during our
first and last time slots for each day.
Is the site wheelchair friendly?
we are a hillside attraction set in woodland with slopes,
do try to make it as wheelchair/ pram friendly as possible. There are however
areas which are a little harder going due to woodchip or stone pathway surfacing. All
access doors throughout the site are ramped and suitable widths and we do have disabled toilets
on site. Sorry we do not have a swing/harness, nor do
we hire mobility vehicles.
you have disabled parking?
we have allocated disabled parking which is close to our
entrance. Please notify the parking attendants on entry if you require disabled
parking, you may be asked to provide evidence / blue
there any Public Transport?
nearest train station is Penyffordd. This is just under 10minutes drive away
so we would recommend organising a taxi from the station
if arriving by train.
time should I arrive?
arrive 1-hour before your show and grotto ticket entry
time (or 30minutes beforehand if you have booked a 9:30am
time does the Reindeer Lodge open and close?
Reindeer Lodge gates open at 9am, last entry to the
lodge is the last time slot of the day, with the site
closing to all visitors 90 minutes after the last time
we need Wellies?
are an outdoor attraction on a farm set in woodland
in winter, but we do our utmost to keep all pedestrian
areas and pathways clean. Suitable outdoor clothing
is recommended and please dress warm.
Is it all outdoors?
is an oudoor attraction but there are covered areas
around the site and the Show and Grotto areas are all
Are dogs allowed on site?
only allow assistance/guide dogs on site. Although the reindeer are ok with
dogs there may be people onsite with dog phobias and there are some confined
How long does a visit last?
you arrive up to 1 hour before your booked time slot we would expect most families to
spend around 2 hours in total onsite.
Can we come more than an hour before
our booked time slot? Yes
you can, however we
advise to arrive around 1 hour before your booked show/grotto time as this will
give you plenty of time to see the reindeer and enjoy the rides an attractions
Can we stay on site after we have
you are more than welcome to stay after your grotto visit and can revist the
reindeer, rides and attractions.
How long does the stage show last?
elf stage show lasts approximately 20 minutes.
Is there food and drink on site?
we do have onsite catering serving both hot food and hot and cold drinks.
Do adults have to pay for the rides?
do not pay for rides as long as they are accompanying a child that has a ride
we buy additional ride tokens?
extra rides tokens can be bought on the day if you want
to go on more rides. Rides tokens are £3 each, 5 for
many tokens is it per ride?
donkey and fairground rides are all 1 token per ride.
Can we pay by card onsite?
there are card payment facilities on site. We do not have a cash machine or
Can we take our own photos?
you are more than welcome to take your own photos, we have plenty of photo
opportunities during your visit and we do have professional photographers
taking pictures which you can purchase, but you are not obliged to buy any.
How much are photos if we want to buy
photo prints in presentation sleeves are £7 for 1, 2
for £12 or 3 for £15.
Do we pay for reindeer food?
children may be offered a small amount of reindeer food to feed the reindeer. It is a
limited amount for each child so the reindeer are not overfed and we reserve
the right stop feeding at any point. The reindeer are
on a closely monitored diet and can only be fed food
that is provided by the Reindeer Lodge for the purpose
of reindeer feeding.
Does Santa have a real beard?
does not have a real beard, but we do use movie quality glue on beards which
look very authentic.
we see Santa at the same time as other families?
although you watch the show and go through to the Toy
Workshop as a larger group with other visitors, Father
Christmas will see each family seperately.
you can't find the answer you are looking for above please
contact us by email and we will be happy to help: email@example.com