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Willow Brook Reindeer Lodge

 

Santas Grotto at Reindeer Lodge

 

 

Customer Support for visitors affected by the postponed Grotto opening on 30th November and 1st December.

This page is to help customers affected by the postponed opening over last weekend.

If you have not already done so can you please follow the ticket moving and refund procedures listed below.

Please only email your preference once as multiple emails are duplicating the workload and slowing down our support team.

Many of you will have already been contacted and your tickets moved to an alternative date, for those that are still waiting to hear a reply we should have completed all the requests by Tuesday 3rd December.

 

We have have enough space to accommodate all tickets changes around our existing bookings and it will not affect numbers on site at any one time. Additional time slots are being added where needed.

 

Most ticket refund requests have now been replied to and contacted with the remaining requests being confirmed Monday 2nd December.

 

Thank you for your patience and please accept our apologies for any disappointment caused. We look forward to see all the rescheduled customers over the coming weekends.

 

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Event Notice 1/12/19

We regret to inform you that the Event organisers at the Reindeer lodge have postponed events on 1st of December 2019. Future dates will not be affected by the repair works being carried out.

Please accept our sincerest apologies for your event date cancellation and any disappointment and inconvenience it may cause. We have not taken this decision lightly and will endeavour to help any booked visitors where we can. A contact team has been set up to offer affected customers priority bookings on all our remaining dates with free transfers to peak dates and additional timeslots added.

Any customers holding tickets for the affected dates will be offered replacement tickets for an alternative date or a full refund of tickets purchased.

If you have tickets for this date please accept our apologies again, we have sent you an email to contact you using the contact details you provided when booking. If you have not received an email please check you junk folder or email us at info@reindeerlodge.co.uk with a date you would like to amend to and we will endeavour to move your tickets.

As a large number of customers are affected by this and to enable us to process your ticket date changes or refunds as quickly as possible please follow the proceedures below.

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To reschedule your visit: Please email us from your booking email address (email address used when the booking was made) with the following information:

Your name.

Timeslot you were booked on.

Date you would like to revisit.

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To cancel your tickets for a full refund:Please email us from your booking email address (email address used when the booking was made) with the following information:

Your name.

Timeslot you were booked on.

Please state: REFUND MY TICKETS, I do not wish to reshedule a visit.

Tickets refunds will be processed and refunded within 7-days to the payment method used when the tickets were purchased.

 

 

 

 

 

 

Reindeer photos at Reindeer Lodge

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Reindeer and elf kisses

 

 

 

 

Baby reindeer at Reindeer Lodge 2018

 

 

 

Elf Stage show at Reindeer Lodge 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reindeer Lodge Leeswood Mold

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