been a pretty strange year for everyone and we'd like to give
our visitors something to really look forward to this December,
with a SAFE and magical visit to the Reindeer Lodge.
will be following guidelines from the Welsh Government and also
implementing our own additional measures to ensure your safety
and the safety of our staff during your visit.
Covid-19 safety measures are subject to updates in line with
Welsh Government guidelines so please check for updates of our
safety measures again before travelling. Visitors will also
be notified of our latest proceedures on arrival.
Covid-19 safety measures include:
is by pre-booked ticket holders only. Our ticketing company
will retain your name and contact details for Covid-19 Track
and Trace purposes.
will be operating with reduced visitor numbers this year
and staggered entry times to ensure social distancing can
be maintained throughout the site.
arrival visitors will be given details of our latest
proceedures and map of the attraction.
arriving early are asked to remain in their vehicles until
5 minutes before their ticket check in time.
is a strict one way system around the whole site to avoid
congestion and we ask all visitors to adhere to social distancing
guidlines. 2m markers are on display around the venue.
have Covid-19 trained cleaners for all areas of the venue.
staff are all temperature checked and safety briefed daily on
an outdoor attraction face masks are not presently required,
however we do encourage their use for all indoor areas and this
may become compulsory in line with Welsh Government guidlines.
sanitiser stations are provided throughout the site and
visitor usage is required before each ride or activity.
ride handles, Fairground rides and attractions are routinely
- Ride Tokens
have now been removed so they are no longer handled by
visitors or staff. Unlimited rides are now included before
the show within the entry ticket price. To maintain our one
way system and enable social distancing there is no return
to the fairground for visitors after their Grotto visit.
This will reduce numbers in the fairground and enable visitors
to enjoy access to all the rides quickly without waiting.
Less waiting - More FUN!
are dedicated cleaners for the toilets for continuous sanitising.
eating areas are spaced at 2m and cleaned between uses.
and serving staff are Covid-19 trained.
screens are fitted to serving counters and serving areas and
counter tops are routinely sanitised.
payment is preferred for all on site transactions including,
food, drink, facepainting, hook-a-penguin, sweet shop, shop
and photographs. Chip and PIN and cash may still be used with
shared contact surfaces sanitised between use.
indoor areas are laid out for social distancing for your
for the show is set out with 2m distancing between groups. Seats
are sanitised between each show.
workshop benches are set out a minimum of 2m apart from each
family/group bubble. Toy Workshop benches are sanitised between
to Santa's Grotto will go through to see Father Christmas
in individual family/group bubbles. Grotto visits will be limited
to 8 people per family/group bubble. Groups above this size
will be split in to bubbles of 8 or less to enter the grotto.
will be lead through to the Santa's Grotto when it is their
time to see Father Christmas, there will be no queue to see
will be no physical contact between visitors and Father
Christmas and we kindly ask visitors to maintain their distance
from him. Photographs with Father Christmas are still available
on the marker points shown in the grotto.
look forward to welcoming visitors for a safe visit this
December and if you have any safety concerns during your visit
please raise them with a member of staff on the day so
we can deal with them immediately.
safe everyone and we look forward to seeing you soon. Thank