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    Reindeer Lodge Covid-19 safety information





It's been a pretty strange year for everyone and we'd like to give our visitors something to really look forward to this December, with a SAFE and magical visit to the Reindeer Lodge.


We will be following guidelines from the Welsh Government and also implementing our own additional measures to ensure your safety and the safety of our staff during your visit.


Our Covid-19 safety measures are subject to updates in line with Welsh Government guidelines so please check for updates of our safety measures again before travelling. Visitors will also be notified of our latest proceedures on arrival.


Our Covid-19 safety measures include:


  • Entry is by pre-booked ticket holders only. Our ticketing company will retain your name and contact details for Covid-19 Track and Trace purposes.
  • We will be operating with reduced visitor numbers this year and staggered entry times to ensure social distancing can be maintained throughout the site.
  • On arrival visitors will be given details of our latest proceedures and map of the attraction.
  • Visitors arriving early are asked to remain in their vehicles until 5 minutes before their ticket check in time.
  • There is a strict one way system around the whole site to avoid congestion and we ask all visitors to adhere to social distancing guidlines. 2m markers are on display around the venue.
  • We have Covid-19 trained cleaners for all areas of the venue.
  • All staff are all temperature checked and safety briefed daily on their arrival.
  • As an outdoor attraction face masks are not presently required, however we do encourage their use for all indoor areas and this may become compulsory in line with Welsh Government guidlines.
  • Hand sanitiser stations are provided throughout the site and visitor usage is required before each ride or activity.
  • Donkey ride handles, Fairground rides and attractions are routinely sanitised.
  • Ride Tokens have now been removed so they are no longer handled by visitors or staff. Unlimited rides are now included before the show within the entry ticket price. To maintain our one way system and enable social distancing there is no return to the fairground for visitors after their Grotto visit. This will reduce numbers in the fairground and enable visitors to enjoy access to all the rides quickly without waiting. Less waiting - More FUN!
  • There are dedicated cleaners for the toilets for continuous sanitising.
  • Outdoor eating areas are spaced at 2m and cleaned between uses.
  • Food and serving staff are Covid-19 trained.
  • Protection screens are fitted to serving counters and serving areas and counter tops are routinely sanitised.
  • Contactless payment is preferred for all on site transactions including, food, drink, facepainting, hook-a-penguin, sweet shop, shop and photographs. Chip and PIN and cash may still be used with shared contact surfaces sanitised between use.
  • All indoor areas are laid out for social distancing for your family/group bubble.
  • Seating for the show is set out with 2m distancing between groups. Seats are sanitised between each show.
  • Toy workshop benches are set out a minimum of 2m apart from each family/group bubble. Toy Workshop benches are sanitised between each use.
  • Visitors to Santa's Grotto will go through to see Father Christmas in individual family/group bubbles. Grotto visits will be limited to 8 people per family/group bubble. Groups above this size will be split in to bubbles of 8 or less to enter the grotto.
  • Visitors will be lead through to the Santa's Grotto when it is their time to see Father Christmas, there will be no queue to see him.
  • There will be no physical contact between visitors and Father Christmas and we kindly ask visitors to maintain their distance from him. Photographs with Father Christmas are still available on the marker points shown in the grotto.


We look forward to welcoming visitors for a safe visit this December and if you have any safety concerns during your visit please raise them with a member of staff on the day so we can deal with them immediately.


Stay safe everyone and we look forward to seeing you soon. Thank you.